🚚 Free and secure delivery by FedEx from €50
🔄 Free Returns Guaranteed within 30 days
WINTER SALE: Up to 60% off
Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.000 KWD

Frequently Asked Questions

Q: What is the status of my order? A: Once your order is placed, you will receive a confirmation email containing a link to track the shipping status in real-time.

Q: Can I modify my order? A: We can only modify orders that have not yet been processed. If your order is already in "Preparing," "Shipped," or "In Transit" status, unfortunately, we will not be able to accept modifications.

PAYMENTS

Q: What payment methods do you accept? A: We accept the safest and most common payment methods to facilitate your purchase:

  • Credit and debit cards: Visa, Mastercard, American Express, and Maestro.

  • Digital wallets: PayPal, Apple Pay, Google Pay.

Q: In what currency will I be charged? A: All our transactions are processed in Euros (€). If your card is in another currency, your bank will apply the current exchange rate.

SHIPPING

Q: Where do you deliver? A: We deliver throughout Italy, including the islands. For now, we do not offer international shipping.

Q: How long does it take to ship my order? A: Once the purchase is made, it usually takes us 1 to 3 business days to process your order. Final delivery times depend on the shipping method chosen.

Q: How can I track my package? A: As soon as your order is shipped, we will send you a confirmation email with the tracking number ( Tracking Number ) to follow the package at each stage.

Q: What happens if I am not home at the time of delivery? A: If you are not at home, the carrier will generally make a second delivery attempt on the next business day or contact you to arrange a new date. In some cases, the package may be dropped off at the nearest pickup point or post office.

RETURNS AND REFUNDS

Q: Do you accept returns? A: Yes, we accept returns under the following conditions:

  • The item must have been purchased on our online site.

  • The item must show no signs of wear or use.

  • The return or exchange request must be made within 30 days of delivery. To initiate a request, contact our Customer Service.

Q: Can I exchange an item? A: Yes, we accept exchanges under the same conditions as returns. To request an exchange (for example, size or color), please specify this when contacting our support team.

Q: How long does the return process take? A: Returns are processed within 14 business days of receiving the package in our warehouse. Once approved, the refund or exchange will be issued within 14 business days.

Do you have any more questions? Contact us via our Help Center (Customer Service).